Returns, Exchanges & Damaged Items

At La Caldería, we take pride in the quality of our products and want you to have a great experience.

Exchanges Only
We do not accept returns for refunds. We offer exchanges only on products that are unopened, unused, and in their original condition. Items that have been opened, used, or tampered with are not eligible.

Exchange Window
Requests must be made within 20 days of purchase. After this period, products are considered accepted and are no longer eligible for exchange.

Shipping Costs
Customers are responsible for return and exchange shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

How to Request an Exchange
To request an exchange, please contact us at orders@lacalderia.com with your order details and photos (if applicable). We will guide you through the next steps.